Tax and Shipping Policy

At Pandyboo, we strive to make your shopping experience as transparent and convenient as possible. This policy outlines our tax and shipping procedures.

Taxes:
Tax Included Pricing: The prices displayed on our website are inclusive of all applicable taxes. You will not be charged any additional taxes at checkout.

Shipping:

  • US Mainland Only: We currently only ship to addresses within the US mainland.
  • Shipping Carrier: USPS, Fedex shipping partner for almost orders.
  • Flat Rate Shipping: There is a flat shipping rate of $5.75 for all orders under $60.
  • Free Shipping: Orders that total $60 or more (after any discounts are applied) qualify for free shipping.

Shipping Timeframes:

  • Handling time: We typically process orders within 1-2 business days.
  • Shipping time: Vary depending on your location, but you can generally expect to receive your order within 3-8 business days after it ships.
  • The total time from placing your order to having the package arrive at your doorstep is currently estimated to be within 4-10 business days.

Please keep in mind that personalised products do not fall under these shipping timeframes.

We are not responsible for any delays caused by customs clearance or unforeseen circumstances.

Tracking Your Order:

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your delivery on our website.

In the rare case that your order is lost, we understand the inconvenience this may cause. Here's how we'll handle the situation:

  • Contact Us Promptly: Please inform us as soon as you suspect your order might be lost. The sooner we're aware, the sooner we can begin the tracing process.
  • Check Around Your Delivery Location: Sometimes packages can be left in a secure location at your address, like on a porch or behind bushes. Ask any family members or neighbors if they might have seen the delivery.
  • Contact Your Local Post Office: If you have a tracking number that shows "delivered," you can contact your local post office with the tracking information to inquire about the package's whereabouts. They may be holding it for pickup or can provide further details on the delivery attempt.

We understand lost packages can be frustrating, and we're committed to resolving the situation promptly and fairly. If you have any questions or concerns, please don't hesitate to contact us.